The Federal workforce is renowned for having complex processes for even the simplest of objectives. In reality, this means that there are many humans performing repetitive, manual tasks across government agencies on a daily basis, that could easily be automated using modern technology. 

Enter the world of Robotic Process Automation (RPA) - a software solution that is configured to mimic the basic tasks that humans are performing across applications. In doing so, the software is able to perform and repeat tasks more quickly and accurately than any human worker could. Unlike AI or machine learning, which can be trained to make judgments, RPA is strictly rules-based and does not deviate. This makes RPA an ideal tool within government agencies and the transition has already begun. 

According to a recent article in the Journal of Government Financial Management, RPA technology is already being adopted in most government organizations and automates rudimentary processes and tasks involving repetition, multiple systems and explicit steps. One recent example of this occurred within NASA’s Shared Services Center, which used RPA to automate "the creation of personnel cases in its human resources system for new hires and position transfers within NASA. The bot receives an auto-generated email message when a new action is required and then copies personnel data and creates a new case in the system to initiate subsequent processing actions". The results of this automation reduced the time in takes for a case to make it through a human processed queue from 24 hours to an hour or less.

The success of RPA software in it's capacity to increase efficiency is undeniable. According to Marc Mancher (U.S. Government and Public Service Robotics and Cognitive lead) , "The technology has proven itself, and now the ability to scale, and policy, is catching up.” I personally am looking forward to seeing where RPA can take us.